Privacy Policy

Last updated: January 2025

1. Introduction

Pcfixy Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pcfixy.com or use our services.

2. Information We Collect

We may collect information about you in various ways, including:

  • Personal Data: Name, email address, phone number, and other contact details you provide when contacting us or using our services.
  • Technical Data: IP address, browser type, operating system, and other technical information collected automatically when you visit our website.
  • Service Data: Information about devices and systems we service, including diagnostic data necessary to provide repairs and support.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process and complete transactions
  • Send administrative information and service updates
  • Respond to enquiries and offer customer support
  • Improve and personalise our services
  • Comply with legal obligations

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our business, subject to confidentiality agreements. We may also disclose information when required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records may be retained for warranty and legal compliance purposes.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

8. Cookies

We use cookies to enhance your experience on our website. For more information, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Data Controller

The data controller responsible for your personal information is:

Pcfixy Ltd
2 Brunswick Sq
Birmingham, B1 2LP
United Kingdom

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at info@pcfixy.com.